Refund Policy

Effective Date: 20/12/2025

This Refund Policy applies to all purchases made through https://lovixtoy.shop, operated by Lovixtoy.

By placing an order on this Website, you acknowledge and agree to the terms outlined below.

Due to the personal and intimate nature of the products sold on this Website, all sales are considered final except as expressly stated in this policy.

Refunds, returns, or exchanges are offered only in limited circumstances to ensure customer safety, hygiene, and regulatory compliance.

For health, safety, and hygiene reasons, the following items are not eligible for return, exchange, or refund once shipped:

• Adult toys and intimate devices
• Personal massagers and similar products
• Any item that has been opened, used, or removed from its original sealed packaging
• Clearance or promotional items

This applies even if the item has been used only once.

A refund or replacement may be considered only if:

• The item arrives damaged, defective, or incorrect
• The issue is reported within 7 days of delivery
• Proof of purchase and photographic evidence are provided upon request

All claims are subject to review and approval by Lovixtoy.shop

If you receive an incorrect item due to an error on our part, we will arrange a replacement or refund after verification.

Claims must be submitted within 7 days of delivery.

We do not offer refunds or returns for:

• Change of mind
• Incorrect selection
• Personal preference
• Incompatibility or dissatisfaction after use

Please review product descriptions carefully before purchasing.

• Shipping fees are non-refundable
• We are not responsible for delays caused by shipping carriers
• Lost or delayed parcels must be reported to the carrier directly unless otherwise required by law

Customers are encouraged to contact us before initiating a chargeback.

Unauthorized or fraudulent chargebacks may result in account suspension or order refusal in the future.

Approved refunds are processed to the original payment method.

Please allow 5–10 business days for the refund to appear, depending on your financial institution.

This Refund Policy is designed to comply with applicable consumer protection laws.

Nothing in this policy affects your statutory rights where such rights cannot be excluded.

We reserve the right to modify this Refund Policy at any time.

Updates will be posted on this page and apply to orders placed after the effective date.

For refund or return inquiries, contact us at:

Email: support@lovixtoy.shop

Website: https://lovixtoy.shop